Privacy Policy

Last updated: June 2026

Soberana (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Soberana is the data controller for personal data collected through this website. If you have any questions about this policy, please contact us at privacy@soberana.co.uk.

Data We Collect

• Account & Order Data: name, email address, billing and delivery address, phone number, and payment information.
• Browsing Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies.
• Communications: any messages you send us via email or contact forms.

How We Use Your Data

• To process and fulfil your orders
• To communicate with you about your orders and queries
• To send you marketing communications (only with your consent)
• To improve our website and customer experience
• To comply with our legal obligations

Cookies

We use essential, functional, and analytical cookies. You may manage your cookie preferences at any time via the cookie banner on our website. For full details, please see our Cookie Policy.

Third-Party Processors

We share your data with trusted third parties only where necessary, including: Shopify (e-commerce platform), payment processors, and delivery partners. All processors are contractually bound to handle your data securely and in accordance with UK GDPR.

Your Rights

Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request erasure, restrict or object to processing, and data portability. To exercise any of these rights, please contact us at privacy@soberana.co.uk.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.